SECURITY SUPERVISION AND MANAGEMENT:
Theory and Practice of Asset Protection , 3rd Edition, 2008, Butterworth-Heinemann
Readership:
- Candidates taking the Security Supervision and Management Program.
- Colleges and universities offering undergraduate or graduate degree programs in Security Management, Administration of Justice, Homeland Security or Emergency Management.
- Protection professionals, consultants and others who require a comprehensive reference book.
Introduction
- Table of Contents – a listing of all chapters
- Writer's Gallery – profiles of the contributors
- Dedication - to IFPO Founder Ron Minion, MS, CPP,CPO
- Forward - by Louis Tyska, CPP (past President, ASIS International) and Lawrence J. Fennelly, CPO (consultant and author of 24 textbooks). The Forward discusses Supervision, Management, Professional Development and New Supervisors/Managers
- Acknowledgements – a recognition of those who helped
- Introduction – a discussion of the history of the text and the Security Supervision and Management Program
- Protection Officer Code of Ethics – a discussion of the IFPO Code of Ethics
- Unit I Security and Asset Protection Principles
- Evolving a Discipline of Security
- The Future of Security
- Appendix: The Future of Security Training
- Key Terms and Concepts
- Explaining Crime: Contemporary Criminological Theory
Unit II Human Resource Management
- Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge
- Security Personnel Selection
- Supervisory Characteristics and Expectations
- Evaluation of Uniformed Protection Officers
- Employee Motivation Theory and Application
- Employee Discipline: Policy and Practice
- Human Reliability
Unit III Supervision
- Personnel Deployment
- Dealing with Difficult Employees
- The Supervisor's Role in Handling Complaints and Grievances
- Unethical Acts by Security Officers
- Interpersonal Communications
Unit IV Training and Development
- Training: Strategies, Tactics, and Challenges for Protection Managers
- Orientation for Security Officers
- Staff Training and Development
- Curriculum design
- Professional Certifications: Milestones of Professionalism
Unit V Management and Leadership
- Evolution of Management
- Time and Stress Management
- Project Management: An Overview
- Company Policy and Procedures: The Security Supervisor's Primer
- Total Quality Management
- Leadership for Protection Professionals
Unit VI Risk Management and Emergency Management
- Risk Management
- Why Accidents Happen: The Theories of Causation
- The Supervisor's Role in Safety
- Workplace Violence
- Critical Incident Management in the Post-9/11 Era
- Supervising During Emergencies
- Supervising During Special Events
- Security and Medical Response
- Outsourcing in Security
- Internal Loss
Unit VII Physical Security and Technology
- Security Systems Design and Evaluation
- Statistical Analysis
- Security Technologies
- High-Technology Theft
- Designing Operations Control Centers
Unit VIII Investigation
- Managing Investigations
- Developing Report Writing Ability in Subordinates
- Testifying in Court
Unit IX Customer, Client and Community Relations
- Customer Service and the Protection Officer: Guidelines to Achieving Excellence
- The Supervisor's Role in Improving Customer Service
- Tenant Relations
- Uniforms and Image Projection for Protection Forces
- The Relationship Between Marketing and the Security Function
- Crime Prevention and Community Relations Strategies
- Public-Private Sector Liaison Programs
Unit X Legal Aspects
- Legal Aspects of Security
- Managing/Supervising to Reduce Liability
- Sexual Harassment
*End-of-chapter Quizzes allow for self-testing by individual readers and enhanced classroom assignments by Instructors.
*Web support at IFPO.ORG provides expanded learning options.